Thank you for your interest in placing an order via our online store. We are a bit new at this so please bear with us.
Prior to ordering, please take a moment to read information about our ordering process and pick up policy as well as our guidelines for keeping everyone safe during these unprecedented times.
- Select the plants you wish to order from our online store (link below), ensure the contact information provided is associated with person picking up the order and confirm your purchase.
- Once your payment has been processed you will receive an automated email receipt indicating a pick up time (THIS DOES NOT INDICATE YOUR ACTUAL SCHEDULED PICK UP TIME)
- You will be sent a follow up email from Not So Hollow Farm to select A SPECIFIC TIME AND DATE TO PICK UP YOUR ORDER
- Upon arriving at the farm, please stop at the gate and call 705 627 8004 for further instructions.
Nursery Pickup Details
Online Orders Must Be Picked Up Within 7 Days of Confirmation
We have a dedicated holding area under irrigation, but the space is limited. If an order is not claimed within a week, the items will be placed back into our inventory, and the customer will be issued a credit for 75% of the value of their purchase.
Please Arrive On Time For Scheduled Pickup
Your promptness and consideration on pick up day is expected and appreciated, as there may be others who are scheduled to pick up in the next time slot after you. If you are running late, please contact us at 705 627 8004. If we have not heard from you within a 10 minutes of your time slot, we will contact you via the phone number provided by you to confirm if you are still on your way. If another customer is amid picking up their order when you arrive at the farm, you will need to wait in your vehicle until they have left.
Plant Substitutions & Refunds
When you are directed to your order, please inspect it to make sure all is to your satisfaction. Although we endeavour to provide you with a plant we feel is worthy of your purchase, it is a subjective thing. If you are not happy with any of the items we have selected on your behalf, please let us know immediately and we will issue a refund for the item(s). No substitutions will be possible at time of pick up.
All Sales Are Final
PLEASE NOTE: Once you leave the nursery with your order, you will not be able to return any of the purchased items.
Unfortunately, at this time all purchases will need to be loaded into your vehicle by YOU. We will only be able to offer assistance from afar at a safe distance. Unless you have purchased plants that are not very tall, we typically suggest loading them in your vehicle lying down on their sides. They can be stacked in layers if need be. Please bring your own tarps, straps, packing material etc. We recommend leaving the plants in your vehicle for the shortest time period possible.
Covid 19 Safety Measures at the Farm
All orders set aside at Not So Hollow Farm will have been pre-purchased. We are not able to process any purchases at the farm.
Please do not come to the farm if you are feeling ill or in self-quarantine. Arrange to have some else pick up your order on your behalf or contact us to re-schedule.
As previously stated, you will not be allowed to proceed to the pickup area until you contact us by phone.
Please respect the accepted distancing rule of 6 feet when dealing with nursery staff or by chance with another customer.
Please ONLY handle the order that has been set aside on your behalf.
There is a hand washing sanitizing in close proximity to our designated pick up area.
PLEASE NOTE: There are no washroom facilities available at this time.
After loading your order, please proceed to the exit.
Thank you for taking the time to review these points and we sincerely hope that your shopping experience will be organized, pleasant, stress free and safe!